Mark spent 12 years in the British Army, this developed a strong sense of procedure, commitment, loyalty and integrity. And it is these values that he brings to the linen hire industry in Sydney.
In 1988 mark came to Australia. After a stint as a life guard in a car wash, he realised there was not going to be a future in this career path. He moved on and fell into the linen rental industry, starting as a serviceman at Enhance Systems. He quickly got promoted to Training Manager applying the principal – the harder and smarter you work the luckier you get.
Enhance Systems was bought and Mark moved into a sales role. Recognising his expectations were not being met he resigned and moved into production and service within another company. He excelled in the new role, again due to recognising staff and listening to their opinions. This allowed Mark to develop a holistic view of the industry.
Mark moved briefly from the industry and spent some time in retail equipment, spending some time in China negotiating with Chinese manufacturers and monitoring quality control. Thus ensuring a diverse career path.
Once back in Australia working within hospitality, Food processing and healthcare, allowed Mark to see the problems faced by each of the sectors.
As Mark said “Companies supplying the hospitality sector have lost their way, focusing on internal systems and balance sheets before looking at what is important – The Customer”
Mark Started his own business realising there were only a number of things he had to get right, they all revolve around the same principles. And these principles are the credo of the business.
- Loyalty to the customer
- Live by your word
In other words: CARE.